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Frequently Asked Questions


Why do you use bamboo in your activewear instead of other commonly used materials?

We want to use what nature has to offer us. Bamboo naturally has properties that are excellent for use in sportswear.

The bamboo fiber is hollow, allowing the fabric to absorb water, and therefore sweat with odor particles, well. Of course you think, but then my shirt will smell really bad. Nothing is less true. Bamboo has other beautiful properties for this. Bamboo is naturally antibacterial and the fibers have micro holes, allowing this moisture to easily evaporate. This means you can enjoy a dry and fresh shirt for a long time.

This hollow fiber structure with micro holes also ensures that you are never too hot, but also never too cold. Warm air is retained in the hollow fibers, but the excess warm air can escape through the holes. In summer this effect has a cooling effect and in winter it is nice and warm.

What makes bamboo so soft?

The bamboo plant is hard and super sturdy, which makes you think it is a type of wood. Yet bamboo is really a grass and, like most grasses, the bamboo fiber is hollow. In addition, the bamboo fiber is also round and smooth. This gives the smooth, round appearance no resistance to other surfaces and therefore feels so wonderfully soft on your skin, even after frequent washing.

Why do you use organic cotton in your products?

A lot of our products contain cotton to ensure the quality and lifespan. All of the cotton we use is organic. By combining bamboo with organic cotton, our products gain longevity and maintain their structure during workouts.

If bamboo is so good, why add organic cotton?

Bamboo yarns are quite elastic. This partly ensures that bamboo is so comfortable to wear, but is also a disadvantage if no other raw material is added. A garment made of 100% bamboo will quickly lose its fit. This is why we choose to add organic cotton. Cotton is many times more dimensionally stable than bamboo. By making a bamboo-cotton blend, our Fortex sportswear gets all the good properties.

Where are your products made?

Our items are manufactured in Turkey and Portugal. Being near our warehouse in the Netherlands helps reduce fuel emissions by keeping transport times and distances short.


Can I cancel my order?

We understand – we change our minds sometimes too! But once you've ordered, we can't change or cancel it anymore.

How do I track my order?

You'll receive an email containing your tracking link once your order has shipped.

What if I want to speak with someone?

We're excited to hear from you! Whether you have questions about your order or a general question, feel free to message us. We'll get back to you within 48 hours. Just remember, if you contact us on Fridays, our response might not come until after the weekend.


What size should I get?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located next to the available sizes for each of our products. Alternatively, refer directly to our size guide page.

How are your products packaged?

All our products have hangtags made from recycled cardboard which are attached with loops made from recycled plastic. After production each item is carefully packed in a bag made from 100% recycled plastic. No new raw materials are used to make sure the products are safe during storage and transport.

How do I take care of my products?

Please refer to the care labels on the inside of your products. Alternatively, refer to the product page of your item and open the "Material & Care" tab for instructions.

Payments & Promotions

Can I buy Gift Cards?

Yes, we offer digital Gift Cards that you can use to send to your partner, friend or family member.

What payment methods are available?

It depends on which EU member state you are from. Various payment methods are currently available:

  • iDeal
  • Bancontact
  • Credit card (VISA and MasterCard)
  • PayPal
  • Sofort
  • Google Pay
What discounts are available at Fortex Fitness?

We offer various discounts to our subscribers. Please sign up to our newsletter to stay informed.

Shipping & delivery

What is the shipping policy?

Once you've placed an order, you'll get an email confirming that our fulfillment team has your order. When your order is all set, you'll receive an email with your tracking details.

Click here to read more about our shipping policy.

Where do you ship?

We ship exclusively within the European Union but not to all member states. View our Shipping Policy to see the list of current available countries.


How do I return an item?

Your satisfaction matters to us. Want to return an item or need a better fit? Reach out to our customer support, and we'll be glad to assist you.

Do you offer free return shipping?

Currently we do not offer free return shipping, which means that you are responsible for shipping your returns back to our shop in The Netherlands.

What's your return policy?

Any unwanted product must be returned within 30 days from when your Fortex order is delivered. For it to be eligible, the item needs to be in the same condition as when you got it – unworn, unused, with tags, and in the original packaging. If we approve your return, we'll give you a return shipping label and directions on where to send your package. We can't accept items sent back without a return request first.

Some items, like gift cards are marked as non-refundable and cannot be returned.

I am expecting a refund. How long does this take?

It might take up to 10 business days for us to handle your return. Once we've thoroughly checked your items and given them the green light, we'll process your refund back to your initial payment method. You'll receive an email confirming your refund. After we've issued the refund, please allow an extra 2 business days for the funds to show up in your account. It's important to note that your refund will be credited exclusively to your original payment method.

I have received an incorrect item

We apologize for this, this very rarely happens. At Fortex Fitness, real people pack your orders, and occasionally, mistakes can occur.

If you've received the wrong item, please email us at We'll help you fix it as soon as we can.

Please take photos of the incorrect item and send this to help us resolve the issue. Please include your order number as well.

My item is faulty

We deeply apologize for this, every effort has been made to prevent this from occurring.

If you have received a faulty item, please email us at We'll help you fix it as soon as we can.

Please take photos of the faults and send this to help us resolve the issue. Please include your order number as well.


How do I create an account?

That's easy! Just follow this link to go to the account creation page.

Afterwards if you would like to view or change information in your account, go to either the header or footer of our website and click on 'Account'.

Get in touch

Have questions about your order, or a general enquiry?