Return policy

Last updated: 20-09-2024

We have a 30-day return policy, which means an unwanted item must be returned to us within 30 days of your order delivery date. To be eligible for a return, the item must be in the same condition as when you received it – unworn, unused, with all tags attached, and if possible in the original packaging.

Items sent back to us without first requesting a return will not be accepted. To submit a return request, navigate to your account page, select the order and follow the instructions. For more information about how to submit a return request, visit our returns page.

Please note that we do not offer free returns. You will need to pay for the return shipping yourself. The costs depend on the dimensions and weight of the items you are returning. For example, within the Netherlands, returning a package up to 10 kg costs approximately € 6,50 with most parcel services. For heavier packages and from abroad, this will be more expensive.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions/non-returnable items
Certain types of items cannot be returned, such as gift cards and hygiene products. Please get in touch with us if you have questions or concerns about your specific item.

Exchanges
We cannot exchange items. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund as well. If more than 10 business days have passed since we’ve received your return, and you still haven't received a refund or heard from us, please contact us at support@fortexfitness.com.

Failed deliveries
If a delivery fails, for example, because the shipping address is incorrect or the parcel isn’t picked up in time, the order will come back to us. In that case, the return costs will be taken off your refund.

Free shipping
If by returning items your order no longer qualifies for free shipping, the shipping costs will be calculated retrospectively based on the items you keep and will be deducted from the refund amount. Example: you place an order of € 150,- that qualifies for free shipping. You return items worth € 80,- which brings the remaining order amount below the free shipping threshold. Suppose the shipping costs for the items you keep are € 7,95. This amount will be deducted from the € 80,- refund, meaning you will receive € 72,05 back from us.

Free gifts
If you received a free gift with your order and decide to return all your items, we’d appreciate it if you could include the free gift as well. If you’d like to keep the gift, no problem! Just keep in mind that we’ll deduct a small portion of its value from your refund.